Player Support
Need help with a bug, purchase, ad issue, or gameplay question? Send a support request and include the details below so the issue can be reviewed quickly.
When contacting support, please include:
Frostillery! may offer optional in-app purchases, such as coin packs or virtual items. Purchases are processed by Apple through the App Store.
If a purchase does not appear, first restart the app and confirm the purchase in your Apple purchase history. If the issue continues, email support with the approximate purchase date, item purchased, and a screenshot of the Apple receipt.
Do not email credit card numbers, Apple ID passwords, or bank information.
Frostillery! may show ads, including interstitial ads between gameplay moments. Ads help support ongoing development and updates.
If an ad freezes, does not close, repeats too often, or appears in a confusing place, please email support with your device model, iOS version, app version, and what you were doing when the ad appeared.
If level progress, coins, upgrades, skins, or settings do not look correct, restart the app first. If the issue continues, send the level number, what changed, and any screenshots you have.
For best results, keep Frostillery! updated through the App Store so you receive bug fixes and balance updates.
Apple controls App Store payment processing and refund decisions. You can request a refund through Apple’s report-a-problem process or your Apple purchase history. Support can help troubleshoot delivery issues but cannot directly access your payment card or Apple account.
Ads help keep Frostillery! available and support future updates. The game may show ads between levels or at other natural breaks in gameplay.
Email amielherrick.games@gmail.com with the subject line Frostillery Privacy Question. You can also review the Privacy Policy.
Frostillery Support Request